Private holidays homes in Italy to rent . Spend your holiday in Sardinia Tuscany Sicily and Lago Maggiore Private holidays homes in Italy to rent . Spend your holiday in Sardinia Tuscany Sicily and Lago Maggiore
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Rules

ART. 1 - Introduction :

www.HolidaysHouse.com, www.FerienWo.com, www.CaseXvacanze.com belong to Affitti & Vendite di Monica De Gasperi, sede legale piazza Manzoni 5, 21014 LAveno(VA), P.IVA 03125840128 (both named Agency)
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ART. 2 - Tenancy and homes :

The web-site is an on-line catalogue of vacation homes with the purpose of advertising rentals offerings especially of private homes. Bookings are made in name and behalf of the owner of the property at the prices stated in the catalogue. Properties are listed in the catalogue after a careful valuation of the documents and information given by the owners, under their responsibility. As you are aware, the properties that Agency offers are not official tourist structures, such as hotels, residences, etc. but private homes. Being such, they do not have standards or categories that are internationally recognised, indeed they reflect, in their architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that Agency offers: the chance to partake in the culture of the chosen area, living for a few weeks in the same surroundings as an inhabitant would. In order to live this experience in the right spirit, it is important not only that the holiday-maker accepts but also that he will be able to appreciate the differences in the properties Agency is proposing in comparison with those where he normally lives. Agency cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.
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ART. 3 - Services and prices :

The listed prices are on weekly basis relating to periods indicated in the prices column. The minimum stay period in the peak season is 7 days with arrival and departure on Saturday. Stays which coincide with both peak and low season will calculated on a day basis for each respective period. Prices can be changed during the year, except for the bookings already confirmed. Gas, water and electricity costs are included in the rental price, unless otherwise indicated. Heating costs, final cleanings or conditioned air (unless otherwise indicated ) will be charged as extra, the same will be for other costs such as linen or cleaning during the week which are usually payable locally. The information shown in the leaflet regarding structures present in the locality (transport, shops, restaurants, sports centres etc.) have been supplied by third parties, therefore it is possible that any changes will not be communicated to us. The supply of water, gas and electricity can be subject to interruption or there can be builder’s yard: in these cases, and for adverse weather conditions, Agency cannot be held responsible. Agency also cannot be held responsible in case of concerts, shows or festivals in the area, which are part of the local tourist offer.
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ART. 4 – Bookings

Bookings can be made on line by Agency or, as an alternative, by fax. 4.1 A confirmation form will be sent by the company to the client together with the lease contract; 4.2 the contract must be accepted on line by the client or, as an alternative, signed and then sent back to Agency; 4.3 in 3 (working) days a deposit of 40% must be paid (50% for the properties with balance paid locally), or the booking will be cancelled; copy of the payment must be sent by e-mail or fax to Agency; 4.4 should the client, for whatever reason, cancel a reservation, the deposit will not be refunded; 4.5 for “last minute reservations” (confirmation less than 30 days before the arrivals) the entire location price must be paid within 1 day from confirmation; 4.6 the contract will be considered binding upon receipt of the deposit.
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ART. 5 - Balances and contract cancellation by the client

Full payment must be made 30 days prior to start date, or the contract will be resolved and deposit will not be given back. After the 30th day prior to start date the full payment will not be refunded in case of cancellation by the client; if Agency is able to book the same house for the same period, Agency can refund a sum between 10% and 30% of the rental price, if the client cancel the booking from the 30th to the 11th day prior to start date. In case of cancellation by the client from the 11th day prior to start date to the start date or in case of “no show”, nothing will be refunded. A cancellation policy is strongly recommended. If balance, according to contract, can be paid at arrival, balance and caution must be paid cash and in euro currency at keys, to the owner or his/her representative, who are responsible of them. Failure to observe the above terms may lead the owner of the property or his/her representative to refuse access to the property , the contract will be resolved immediately and the deposit will not be given back. Cheque are not accepted.
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ART. 6 - Rental voucher, number of persons, pets

Leasing voucher is part of the contract and must be given to the owner or his/her representative at arrival, together with an identity document and with eventual costs payable locally. A provisional voucher will be issued after receiving the deposit and a definitive one will be issued after receiving the balance 1 month before the start date. In case of payment at arrival, the definitive voucher will be issued after receiving the deposit. The owner or his/her representative can refuse to give the keys of the rented house if the client do not want to pay the caution money or the balance. It is strictly forbidden to arrive with more persons (adults and children) than shown on the voucher or to pass it onto a third party. Failure to observe the above terms may lead the owner of the property or his/her representative to refuse initial access to the said property (or to refuse access to the over-number person/s). Agency declines any responsibility about it. The owner or his/her representative can accept more people than those written in the contract charging an additional price; Agency declines any responsibility about it, too. The client is obliged to advise Agency at the time of booking if he is bringing any pets, stating the number and size as well; on the contrary the owner or his/her representative can refuse access to the property. It is compulsory for the holidaymaker to supervise his pet(s) within the communal areas of the accommodation.
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ART. 7 - Security Deposit

When the keys are handed over to the holiday-maker, the security deposit, as stated in the Agency price list or in the description of the property and on the rental voucher, must be paid cash and in euro currency to the owner or his/her representative. Such amount will be refunded at the end of the holiday less any deduction made for damage caused to the property or for any additional costs that were not included in the rental price. The owner or his/her representative can refuse access to the property if the security deposit is not handed over. The client must advise immediately the owner of any damages. If a security deposit is not indicated in the price list, in the description of the property and/or on the rental voucher, no security deposit will be requested. The holiday-maker is nonetheless responsible for any losses or damages caused to the property or its contents during the holiday. In the event of any damages Agency and/or the owner reserves the right to charge the holiday-maker the relative amount. Should the holiday-maker decide to leave the property prematurely the owner or his/her representative is authorised to refund the deposit to the holiday-maker by post (less any deductions for damages or any additional expenses) and only after having checked the inventory and the property in question. Agency declines all responsibility in the event of a dispute between the holiday-maker and the owner regarding the deposit.
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ART. 8 - Cleaning

The properties will be handed clean and tidy and in good working order. The holiday-maker is obliged to hand over to the owner or his/her representative the amount due, in euro (if shown in the price list or in the description of the property and on the rental voucher) for the cleaning of the property. This amount does not however include the cleaning of the kitchen corner/the kitchen/the kitchenette and the removal of rubbish which are the holiday-maker’s responsibility. The holiday-maker must leave the property normally clean and well tidy, with the kitchen perfectly clean and tidy and without rubbish. If this has not been done, the owner or his/her representative is obliged to charge an additional expense in addition to the amount due. If no cleaning cost is foreseen (included in the rental fare), the same rules are applied and if the property is not handed back in the above-mentioned condition, the holiday-maker must pay the owner or his/her representative on the spot the amount necessary for cleaning the property. In case of disclaims by the client for inadequate cleanness, no refunds is due but eventually a new cleaning of the home, after a check and an inspection of the owner or his/her representative.
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ART. 9 - Maintenance and failure

The owner or his/her representative reserve the right to have free access to the property for essential maintenance purposes (garden, swimming-pool etc...) or in case of no good behaviours of the client and his/her householder. In case of failures, the client must advise the owner or his/her representative as soon as possible: according with the failure and the availability of technicians, the owner or his/her representative will provide to the repairing in a reasonable time.
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ART. 10 - Arrival and Departure

Unless otherwise indicated in the description of the property, arrival/departure must take place on Saturday at the following hours: Arrival: between 4 p.m. and 7 p.m. Departure: max at 9.30 a.m. In case of arrivals after 7:30 pm there will be a penalty according to the house and time of arrival. Each change to the arrival date and arrival time must be advised to Agency and be approved by Agency at least 3 days in advance. In the case of unavoidable delay on the day of arrival, the holiday-maker must call as soon a Agency s possible the keys responsible. In the event that the owner or his/her representative are not available and it is not possible to advise the owner or his/her representative of a late arrival, in the event that the late arrival was not previously advised of or in the event that the owner cannot accept a late arrival, the holiday-maker alone is responsible for the cost of the overnight stay in a hotel. The owner or his/her representative can fix a new meeting for the keys delivery, eventually the day after. The owner or his/her representative, who is then obliged to make an unplanned displacement to the property, is entitled to claim from the holiday-maker the reimbursement of his/her expenses. The same applies in the case of early departures. In all these cases, Agency cannot be held responsible. No refund will be made if the guest is unable to occupy the apartment on the correct day or time due to travel difficulties, strikes or personal reasons. The same applies in the case of early departures.
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ART. 11 - Alternative offered or cancellation by Agency

In unforeseen circumstances, Agency reserves the right to replace the booked apartment with an equal value offer to it. In case the client declines the alternative and in the case of an act of God (war, natural disaster, fire in the booked apartment, sale of the accommodation by the owner) Agency can cancel the contract, refunding all monies paid at the cancellations. No other expenses refund is due.
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ART. 12 - Alterations charges

Alterations to the booking or if the holiday-maker intends to transfer his/her booking to other persons, on condition that the accommodation and the period do not change, must be required to Agency. The Agency reserves the right to accept or not the request, according with the availability of the house and of the owner. For any alteration to the booking, the holiday-maker has to pay an amount of 50,00 euro. Usually requests of home replacements are not possible. In any case, Agency reserves the right to consider the request of replacement and will communicate to the holiday-maker the terms of acceptance ( ref Art. 5 –Cancellation ), in addition to alterations charge.
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ART. 13 – General

Signing the leasing contract and making the booking implies that Agency’s Rental Conditions have been understood and have thereby been accepted without reserve and without exception. Agency has no responsibility if the client claims ignorance of these conditions and terms. The holder of the leasing contract and leasing voucher is held responsible of the lease. With the collection of he keys, the client declares that the house and all its furnishings are conforming and suitable for the purpose. He assures that the house will be left in good and clean condition and that he will pay for eventual damage caused by him or his/her householder/s. The client assures that he will contact the owner or the key responsible for any extra-ordinary damage of the house or other events above the rented premises.
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ART. 14 - Complaints and Responsibility of Sietina

The descriptions appearing in our catalogue are accurate and have been prepared in good faith: Agency however, declines all responsibility for any modifications made by the owners without its knowledge, unless it is impossible to totally or partially fulfil the contract and that the holiday-maker will not accept the partial fulfilment of the contract. In the event of any problems, the holiday-maker undertakes to do his best to resolve or minimise them in order to avoid any prejudices that could result. If the holiday-maker is unable to do this he must immediately contact Casexvacanze by phone and send a fax writing all the problems as soon as possible and not later than 24 hours from arrival; later than 24 hours Agency will not accept any complaints. Agency and the owner will do the best to find a solution, even offering a new property to the client. In case of no available properties or should the client refuse the alternatives, the contract will be immediately resolved and the rental price refunded, with no other refund or compensation. Should there be no written complaint supplied as above specified and without an explicit authorisation by Agency, the holiday-makers who leave their accommodation prematurely (or choose of their own another property) forfeit their rights for a refund of the rental price. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given. Agency will not be held responsible in the following cases: a) Negligence or omission in services by third parties. b) In the case of an act of God (war, strikes, oil-and petrol rationing, closing of frontiers, epidemics, nature and pollution disasters and other forms of force majeure), an event which neither Agency or its representatives (for example, key holder) with all their care, could have reasonably foreseen. c) Theft from the apartments
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ART 15 – Low and jurisdiction

Any dispute regarding this present contract will be dealt with exclusively by the Varese Court. Italian low shall settle any legal dispute.
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ART 16 - Privacy

In connection with the obligations of this agreement , the Tenant authorizes Agency and the owner to pass on personal data to third party (law of 31 December 1996, n. 675). Obligatory communication relating to art.16 of L269/9. Prostitution and child pornography crimes will be punished with a custodial sentence, even if these crimes have been committed abroad.
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